Before payment
Applying and requesting an introductory meeting do not require tuition payment. You may withdraw an unpaid application or enrollment request by contacting us. Read the approved program’s dates, scope, costs and requirements before making a payment. Payment must not be requested before the program and participation arrangements are reviewed.
After payment: voluntary cancellations
Once tuition has been paid, voluntary cancellation, a change of mind, non-attendance or deciding the business does not suit you does not qualify for a refund under our standard policy. Rescheduling is not guaranteed and requires written agreement. This policy must be disclosed before payment; a more favorable written program policy or legally required cancellation right takes precedence.
After training is completed
Completed training is not refundable solely because you decide not to buy or start a business, do not achieve expected income, or do not obtain financing or employment. Training does not promise any of these outcomes.
Host cancellation, non-delivery and legal exceptions
The no-refund rule does not remove rights required by law. If a host cancels, training is not provided as agreed, a material misrepresentation occurs, or a mandatory cancellation right applies, contact us for review and an applicable remedy, which may include a refund. You do not have to accept materially different training in place of a legally owed remedy.
How to raise a request
Email firsthandbiz@gmail.com with the program name, dates, payment reference and reason. Do not send full card or bank details. We review the agreed program and supporting records. No response deadline or refund processing time is guaranteed by this notice. This site currently records payment status manually and does not process card payments.
Read before agreeing
Review our terms and conditions and, if you are a host, the business owner conditions. Your consent does not waive non-waivable consumer or employment rights.
Questions or requests
Contact FirsthandBiz at firsthandbiz@gmail.com or use our contact page. We operate in Houston, Texas. A verified mailing address has not yet been published.
These terms are a general platform policy, not a representation of legal compliance in every U.S. state. Required consumer, employment, privacy and education rights take precedence. Program arrangements require qualified legal review before paid training is offered.